Frequently Asked Questions

General Information

When do you present concerts and events?
The FROST School of Music presents events throughout the academic year, primarily September through November, and January through April. See for details.

How long do events last?
Typically, concerts last approximately 1.5 to 2 hours, depending on the artist and type of concert. Master classes and lectures last approximately 1 to 1.5 hours.

What are the different venues for Frost School of Music events?
Located on the Coral Gables campus at 1314 Miller Drive, the Maurice Gusman Concert Hall houses a 600 seat concert hall, a professional recording studio, and the administrative offices of the Frost School of Music, which are located on the main floor. The concert hall is used for large performances, as well as smaller ensembles. Each year, over 350 concerts and events are presented in this hall.

Located on Lake Osceola in the center of the Coral Gables campus at 5501 San Amaro Drive, central to the Frost School of Music, the Victor E. Clarke Recital Hall in the L. Austin Weeks Center for Recording and Performance holds 147 seats. The Clarke Recital Hall is specifically designed to provide an intimate performance setting. Its acoustics are variable so that a wide range of music can be performed with optimal listening and recording conditions. Each year, many recitals and concerts are presented in this hall.

Located on the University of Miami’s Coral Gables campus at 1245 Dauer Drive, the Watsco Center holds a 8,000 seats. The BankUnited Center is the University’s first on-campus venue with seating to accommodate large events.

Located in Downtown Miami (1300 N. Biscayne Boulevard, Miami, FL 33132), the Adrienne Arsht Center is the largest performing arts center built in the United States in the last three decades.

May I get directions to the concerts?
Yes, click here to go to the directions page for UM Gusman and Clarke Recital Halls. For the Watsco Center, please click here. For the Adrienne Arsht Center, click here.

Where do I park for FROST School of Music concerts?
If you are attending concerts, recitals or events at the Frost School of Music or other nearby UM venues, you may self-park, for free, beginning at 4 p.m. in the Pavia Parking Garage. Valet is available for $8 in front of the Maurice Gusman Concert Hall. Valet is available Monday through Friday (M-F), 6 p.m. to 10 p.m and weekends, 12 noon to 10 p.m. (The latest time a car will be received is 10 p.m. and valet attendant leaves at 11 p.m.). Free valet is available for those who have handicap placards. Click here for a link to the parking map. For the Adrienne Arsht Center, click here.

I found an error on the FROST School of Music website. To whom do I write to?
Please send an email to and include a link to the URL that contains the error.

About the Concerts

How may I purchase tickets?
Patrons may purchase tickets by calling the ticket office at 305-284-2400 between the hours of 9 am and 9 pm, Monday through Friday. On Saturday and Sunday tickets can be purchased by calling 1-866-811-4111 or 305-284-2400, from 10 am to 6 pm.

Patrons may purchase tickets 24 hours a day, 7 days a week, online at

Tickets may be also purchased at the box office located at 1314 Miller Drive, in the lobby of the Maurice Gusman Concert Hall during concert nights. The box office opens 1 hour before the start of a concert and closes after the concert begins.

Where do I purchase tickets for a Watsco Center event?
To purchase tickets from the Watsco Center, please call 305-284-8686.

Do concerts ever sell out?
Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.

May tickets be purchased the night of a concert?
Yes, as long as the concert is not sold out tickets may be purchased at the box office located in the lobby of the Maurice Gusman Concert Hall. On the day of a concert, tickets are available online until 2 hours before the scheduled show time and can only be held in “Will Call” in the box office. Patrons are advised to print out their confirmation email and present it at the box office.

I selected an E-Ticket instead of will call for my online purchase. What now?
Please print out your e-ticket as our scanners will not be able to detect all mobile devices properly. You will be directed to the box office to print out your tickets if you don’t have a physical ticket (or print-out) at hand.

May I purchase tickets to future concerts in the box office the night of another performance?
Yes, there will be a dedicated window in the box office to purchase tickets for future concerts.

Where do I pick up my "Will Call" tickets?
The “Will Call” window is located in the same concert hall as the location of the concert. The box office opens one (1) hour before the start of a concert and closes 20 minutes after intermission. Please present a picture ID along with the confirmation number sent via email.

What if I arrive late?
The box office will remain open for 20 minutes after the start of the concert. Sorry, there are no refunds for unclaimed tickets. We reserve the right to resell any unclaimed tickets 20 minutes after the concert starts.

I am in a wheelchair or have difficulty with steps. Where will my seats be located?
The UM Maurice Gusman Concert Hall and Victor E. Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Box Office at 305-284-2400. We apologize, but these seats are not available on our website.

In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats of Row A. Click here to view indicated area. To reserve seats in this area, please contact our Box Office at 305-284-2400.

In the Victor E. Clarke Recital Hall, accessible seats are located in both ends of Row F. Click here to view indicated area.

You’ll be able to access all rows listed above without encountering stairs. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

To reserve your seats, please contact us at 305-284-2400 to speak with one of our friendly customer service representatives.

What is the dress code?
There is no dress code at our performances concerts. Some people like to wear casual attire, while others prefer something more professional. We suggest bringing a sweater; it may get cold in our halls at times! 

I'm hungry/thirsty. Are there any on-campus restaurants open?
Please click here for the current on-campus restaurant schedule.

May I bring food and drinks into the concert hall?
No food or drinks are allowed in any concert hall.

May I bring my mobile phone or pager with me into the concert hall?
Phones and pagers are allowed inside; however, they must be on silent before the concert begins. Please do not use your phone or any other electronic devices during concerts; the bright light disturbs others around you.

May I bring my camera with me into the concert hall?
Cameras are not allowed at any time, unless the photographer is approved by the FROST School of Music Communications office ahead of time. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers.

I’m in the media, who do I contact to cover a concert or interview an artist?
The press must contact the Media Relations Officer, Jennifer Palma at to visit a faculty artist or ensemble director ahead of time. If approved, a press badge will be given to all authorized press and photographers from recognized media outlets. To fill out an official inquiry, click here.

I lost an item on a recent trip to the FROST School of Music. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 305-284-2400. Call Monday - Friday, 9 am to 5 pm.

About Frost School of Music Ticketing

What forms of payment do you accept?
FROST School of Music accepts all major credit and debit cards. At this time, no cash or checks will be accepted at the box office.

Where is the closest ATM?
Located inside the Shalala Student Center Complex (behind UM Gusman Concert Hall) are automatic teller machines (ATM). This will enable you to withdraw funds from your account 24 hours a day with your bankcard or credit card.

Why am I being charged more when I purchase tickets over the phone?
Patrons calling our New York call centers to purchase tickets will be charged an additional $2 for the entire order.

Are there any ticket fees associated with my ticket purchase?
Yes, all ticket fees are already incorporated into the ticket price. There are no discounts for purchasing tickets in person. We strongly encourage you to purchase tickets online in advance for all major ensemble concerts.

How much does it cost to mail my tickets?
FROST School of Music charges $2 for the entire order.

The tickets I ordered did not arrive in the mail as I requested. What should I do?
If you believe your tickets were mailed and you did not receive them, please contact us at 305-284-2400. We will be happy to reprint your tickets for you. To pick up your tickets, please present a picture ID along with the electronic receipt that was sent via email at the Box Office window one (1) hour prior concert start.

Tickets purchased at least 7 days prior to a concert are mailed out to the address you provide at the time of your order, unless you requested “Will Call.” Tickets ordered less than 7 days prior to the concert will automatically be held at the Box Office for you.

My credit card statement indicates I bought tickets from Tmania. I didn’t buy my tickets from that company.
All credit card transactions with FROST School of Music are processed through our third-party service provider, OvationTix (Tmania), which is located in New York. This is a legitimate charge.

Are any concerts free of charge? 
Yes, all of our student recitals are free, as well as many other concerts throughout the year - please look for “Free Admission.” Most of our master classes are also free of charge. For a complete list of events, click here. 

What types of concerts do you charge admission?
The FROST School of Music now charges admission for concerts presented by FROST faculty artists, guest artists and major FROST ensembles. Most are ticketed as general admission, and senior pricing is often available.

What is your ticket refund policy?
There are no refunds or exchanges on tickets. Please click here for the full refund policy.

I’m a student. Do I get any discounts?
Yes. University of Miami students get in free of charge on selected FROST School of Music concert night(s), at the door.  Please present your current ‘Cane ID. NO EXCEPTIONS. Students outside the University of Miami are entitled to one (1) $10 student rush ticket with school ID. Please note that tickets are subject to availability and are only available approximately one hour prior to the event's start time. LIMIT 1 free or discounted ticket per student per student ID. To guarantee your seats, we highly suggest to purchase your tickets at full price ahead of time.

Do children and teenagers get discounts?
Yes, the student discount applies to them. Please see previous question for more details.

I have a child under 2 years old, do I need to pay for his/her ticket?
As long as the baby or toddler does not take up an additional seat in the hall, their admission is free. The baby or toddler will need to be on your lap at all times during the performance.

Does FROST School of Music offer group discounts?
Yes, a 20% discount is given to groups of 20 or more attending a single concert. This discount can only be obtained in advance by calling 305-284-2400, Option 2 during regular business hours. Groups purchasing tickets on the night of the performance cannot be guaranteed this discount. This discount cannot be applied for buying multiple tickets to multiple concerts. For example, if the group purchases 10 tickets to a Thursday Night Concert and 10 tickets to a Friday Night Concert, they will not receive the 20% discount. However, if the group purchases 20 tickets to a Thursday Night Concert and 20 tickets to a Friday Night Concert, they will receive the 20% discount for both concerts.

What if I arrive late?
The box office will remain open for 30 minutes after the start of the concert. If the concert has intermission, the box office will remain open until 20 minutes after intermission. Sorry, there are no refunds for unclaimed tickets.