Frequently Asked Questions

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General Information

How long do events last?
Typically, recitals and concerts last approximately 1.5 to 2 hours, depending on the artist and type of concert. Master classes and lectures may last anywhere between 1 to 3 hours.

What are the different venues for Frost School of Music events?
Located on the Coral Gables campus at 1314 Miller Drive, the Maurice Gusman Concert Hall houses a 600 seat concert hall, a professional recording studio, and the administrative offices of the Frost School of Music, which are located on the main floor. The concert hall is used for large performances, as well as smaller ensembles. Each year, over 350 concerts and events are presented in this hall.

Located on Lake Osceola in the center of the Coral Gables campus at 5501 San Amaro Drive, central to the Frost School of Music, the Victor E. Clarke Recital Hall in the L. Austin Weeks Center for Recording and Performance holds 147 seats. The Clarke Recital Hall is specifically designed to provide an intimate performance setting. Its acoustics are variable so that a wide range of music can be performed with optimal listening and recording conditions. Each year, many recitals and concerts are presented in this hall.

Located in Downtown Miami (1300 N. Biscayne Boulevard, Miami, FL 33132), the Adrienne Arsht Center is the largest performing arts center built in the United States in the last three decades.

May I get directions to the concerts?
Yes, click here to go to the directions page for UM Gusman and Clarke Recital Halls. For the Adrienne Arsht Center, click here.

Where do I park for Frost School of Music concerts?
If you are attending concerts, recitals or events at the Frost School of Music, you may self-park for free beginning at 4 p.m. in the Pavia Parking Garage. Valet is available for $8 in front of the Maurice Gusman Concert Hall. Valet is available Monday through Friday (M-F), 6 p.m. to 10 p.m and weekends, 12 noon to 10 p.m. (The latest time a car will be received is 10 p.m. and valet attendant leaves at 11 p.m.). Free valet is available for those who have handicap placards. Click here for a link to the parking map. For the Adrienne Arsht Center, click here.

I found an error on the Frost School of Music website. To whom do I write to?
Please send an email to and include a link to the URL that contains the error.

About the Concerts

How may I purchase tickets?
On weekdays, patrons may purchase tickets by calling the ticket office at 305-284-2400 between 9 am and 9 pm. On weekends, our hotline is open between 10 am to 6 pm.

Patrons may purchase tickets online anytime here.

Tickets may be also purchased at the box office located at 1314 Miller Drive, in the lobby of the Maurice Gusman Concert Hall one (1) hour before the concert starts and closes 20 minutes after intermission.

May I purchase tickets right before the event?
Yes, as long as the concert is not sold out tickets may be purchased at the box office located in the lobby of the Maurice Gusman Concert Hall. Tickets are available to purchase online until 3 hours before the scheduled show time and can only be held at will call at the box office. Patrons are advised to print out their confirmation email and present it at the box office.

May I purchase tickets to future concerts at the box office the night of another performance?
Yes! Please let your box office representative know.

Do concerts ever sell out?
Yes, concerts do sell out, so patrons are advised to buy tickets in advance. Click here to purchase tickets online.

I am in a wheelchair or have difficulty with steps. Where will my seats be located?
The UM Maurice Gusman Concert Hall and Victor E. Clarke Recital Hall are fully compliant with ADA rules and regulations. We have seating areas in both of our halls that will accommodate your needs and allow you to enjoy our presentations completely. 

In the Maurice Gusman Concert Hall, you’ll find accessible seats in the first 10 seats in the first row. The elevator at the Maurice Gusman Concert Hall is located at the right-hand side of the hall.

In the Victor E. Clarke Recital Hall, accessible seats are located in both ends of Row F, which is the sixth row. 

To reserve seats in these areas, please contact our Box Office at 305-284-2400. We apologize, but these seats are not available on our website.

Where do I pick up my will call tickets?
The will call window is located in the same concert hall as the location of the event. The box office opens one (1) hour before the start of a concert. Please present a picture ID along with the confirmation number sent via email.

I selected a Barcoded E-Ticket instead of will call for my online purchase. What now?
Please print out your e-ticket as our scanners will not be able to detect all mobile devices properly. You will be directed to the box office to print out your tickets if you don’t have a physical ticket (or print-out) at hand.

What if I arrive late to the concert?
The box office will remain open for 20 minutes after the start of the concert. Sorry, there are no refunds for unclaimed tickets. Latecomers will be seated at the first break or applause in the performance. 

What is the dress code?
Some people like to wear casual attire, while others prefer something more professional. We suggest bringing a sweater; it may get cold in our halls at times! 

I'm hungry/thirsty. Are there any on-campus restaurants open?
Please click here for the current on-campus restaurant schedule.

May I bring food and drinks into the concert hall?
Sorry, we do not allow food or drinks in any concert hall.

May I use my mobile phone in the concert hall?
Mobile phones are allowed inside; however, they must be on silent before the concert begins. Please be considerate of those around you: the bright screen lights may distract others around you. 

May I take pictures of the performers at the concert?
For non-high profile concerts and events, cameras are allowed in the hall as long as there is no flash photography. Video recording in our hall is not allowed unless previously cleared with the Communications department. We reserve the right to remove any patron who violates this rule. A press badge will be given to all authorized press and photographers for high-profile events. Please be sure to tag us if you plan to post pictures on social media. We may just reshare your post!

I’m part of the media and I would like to cover a concert and/or interview an artist.
To fill out an official inquiry, click here. If approved, a press badge will be given to all authorized press and photographers from recognized media outlets. 

I lost an item on a recent trip to the Frost School of Music. Is there a Lost and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call 305-284-2400. Call Monday - Friday, 9 am to 5 pm.

About Frost School of Music Ticketing

What forms of payment do you accept?
Frost School of Music is now a cashless venue. We only accept credit and debit cards. Cash and checks are highly discouraged at the box office.

My credit card statement indicates I bought tickets from Tmania in New York. I didn’t buy my tickets from that company.
All credit card transactions with Frost School of Music are processed through our third-party service provider, OvationTix (Tmania), which is located in New York. This is a legitimate charge.

Where is the closest ATM?
Located inside the Shalala Student Center Complex (behind UM Gusman Concert Hall) are automatic teller machines (ATM). This will enable you to withdraw funds from your account 24 hours a day with your bank card or credit card.

Are there any ticket fees associated with my ticket purchase?
Yes, all ticket fees are automatically incorporated into the ticket price. There are no discounts for purchasing tickets in person versus online orders. We strongly encourage you to purchase tickets online in advance for all major ensemble concerts.

Why am I being charged more when I purchase tickets over the phone?
Patrons calling our New York call centers to purchase tickets will be charged an additional $2 for the entire order.

How much does it cost to mail my tickets?
Frost School of Music charges $2 for the entire order. You can save money by selecting the Barcoded ETicket option at check-out!

The tickets I ordered did not arrive in the mail as I requested. What should I do?
If you believe your tickets were mailed and you did not receive them, please contact us at 305-284-2400. We will be happy to reprint your tickets for you. To pick up your tickets, please present a picture ID along with the electronic receipt that was sent via email at the Box Office window one (1) hour prior concert start.

Tickets purchased at least 7 days prior to a concert are mailed out to the address you provide at the time of your order unless you requested “Will Call.” Tickets ordered less than 7 days prior to the concert will automatically be held at the Box Office for you.

Are there any free events? 
Yes, all of our student recitals are free, as well as many other concerts throughout the year. Most of our master classes are also free of charge. For a complete list of events, click here. 

I’m a UM student. Do I get any discounts?
Yes. University of Miami students get in free to selected Frost School of Music concerts one hour before the concert starts.  Please present your current ‘Cane ID at the box office for a ticket. Limit 1 ticket per student per student ID. NO EXCEPTIONS. 

I’m a student from another school. Do I get any discounts?
Students outside the University of Miami are entitled to one (1) $10 student rush ticket with a valid school ID. Please note that tickets are subject to availability and are only available approximately one hour prior to the event's start time. LIMIT 1 discounted ticket per student per student ID. To guarantee your seats, we highly suggest purchasing your tickets at full price ahead of time.

Do children and teenagers get discounts?
Yes, children and teenagers are entitled to $10 tickets at the box office at the door and are only available approximately one hour prior to the event's start time.

I have a child under 2 years old, do I need to pay for his/her ticket?
As long as the baby or toddler does not take up an additional seat in the hall, their admission is free. The baby or toddler will need to be on your lap at all times during the performance. Otherwise, a $10 ticket would need to be purchased.

Does Frost School of Music offer group discounts?
Yes, a 20% discount is given to groups of 20 or more attending a single concert. This discount can only be obtained in advance by calling 305-284-2400, Option 2 during regular business hours. Groups purchasing tickets on the night of the performance cannot be guaranteed this discount. This discount cannot be applied to buying multiple tickets to multiple concerts. For example, if the group purchases 10 tickets to a Thursday Night Concert and 10 tickets to a Friday Night Concert, they will not receive the 20% discount. However, if the group purchases 20 tickets to a Thursday Night Concert and 20 tickets to a Friday Night Concert, they will receive the 20% discount for both concerts.

What is your ticket refund policy?
Please click here for the full refund policy.